Refund policy

Try before you pay

Every plan starts with a free trial whose length is shown before you sign up. Nothing is charged during the trial. If you don’t add a payment method, the subscription stops on its own when the trial ends, at no cost.

Cancel anytime

You can cancel from Settings › Billing. Cancellation takes effect at the end of the period you already paid for: you keep access until then, and nothing more is charged.

No refunds for a started period

After the free trial, amounts paid for a monthly, quarterly or annual period that has started are not refunded, in full or pro rata, including when you cancel or move to a lower plan mid-period.

When we do refund

• A billing error on our side (double charge, wrong amount, a charge after cancellation took effect): full refund of the amount concerned.
• An extended outage of the service caused by us: we review each request and may grant a partial refund or a credit.
• Where applicable law gives you a right to a refund: that right always applies.

How to ask

Write to support@postilik.com from your account’s email address, within 30 days of the charge, naming the invoice concerned. We reply within 5 business days. An approved refund goes back to the original payment method; how long it takes to appear depends on your bank (usually 5 to 10 days).